Customer Service



→  Office Hours & Contact Information

Office Hours:
Monday through Friday: 8:30 am to 5:00 pm Pacific Time
Closed Weekends

Contact Information:
Innov8tive Designs, Inc.
300 Detroit Ave
Suite A
Monroe, MI 48162

Phone: 734.457.5788

Email Directory:
General Inquiries: customerservice@innov8tivedesigns.com
Orders: orders@innov8tivedesigns.com
Custom Orders/Purchasing: sales@innov8tivedesigns.com
Marketing Manager: marketing@innov8tivedesigns.com
Shipping Inquiries: shipping@innov8tivedesigns.com
Warranty Support: warranty@innov8tivedesigns.com
Webmaster: webmaster@innov8tivedesigns.com
Sponsored Pilot Inquiries: nicksterling@innov8tivedesigns.com

Walk-In/Local Inquiries:
All local customers are required to place an appointment in advance.


→  General Shipping Information

All orders will be sent by USPS First Class for orders weighing under 13oz and USPS Priority Mail for all other orders in the most economical packaging and rate, unless an additional shipping method is requested. Other shipping methods include UPS Ground, UPS 2nd Day Air, UPS Next Day Air, First Class International and Priority International and can be chosen during our One Step Checkout page.

Innov8tive Designs, Inc shall not be liable for any losses or damages, direct or indirect, special, consequential, incidental or otherwise, that may arise out of any failure or delay in the delivery of any Innov8tive Designs, Inc Products. Customers will have the option to purchase insurance through postal carriers upon request.

The Customer shall immediately notify Innov8tive Designs, Inc in writing of any claims for freight related damages to any Product of which the Customer has knowledge. Furthermore, the Customer is responsible for verifying all shipments for accuracy, and reporting any discrepancies in a timely manner. Innov8tive Designs, Inc will review said claims and will decide who is responsible for the discrepancy and if new products and/or return of products will be paid by the Customer or Innov8tive Designs, Inc. Basically, if we screw something up, we'll fix it right away for you.

Customers may cancel a shipment at anytime prior to shipping; if package has already shipped the Customer will be responsible for shipping costs and return shipping costs. Any change requests for a scheduled shipment can be made at no charge until packaging of said order. If order has already been packaged, any additional items will be sent in an additional order and the Customer will be responsible for the additional shipping costs.

Innov8tive Designs Shipping Methods


Q: I am a local customer or will be in your area, can I pick up my order?
Yes – we offer “In House” pickups if you are local to our area, or are visiting within our area. Please contact us via phone or email so we can hold your order for you, or contact us to set your order up so we can waive the shipping costs for you.

Q: Do you ship internationally?
Yes, we ship internationally to most countries using USPS First Class International and Priority International. Click here to see what countries we ship to. If your country is not on that list, contact our webmaster to have it added.

Q: Do you offer alternative shipping options, like FedEx or DHL?
Upon request and approval of our Order Processing department, we may elect to ship via FedEx, DHL or another shipping method of your choosing.

Q: How long will it take for my order to arrive?
      
  • USPS First Class (2-5 days - includes delivery confirmation tracking)   
  • USPS Priority (2-3 days - includes delivery confirmation tracking)   
  • UPS Ground (This service offers full tracking capabilities and guaranteed time-frame delivery. Orders placed after 2pm will ship the next day. Typically takes 2-5 business days)   
  • UPS Next Day Air (This service offers full tracking capabilities and guaranteed time-frame delivery. Orders placed after 2pm will ship the next day. Delivery only applies on weekdays)

We do not ship on Federal Holidays. The calendar of those days can be found on USPS.com

Q: Where do you ship from?
All products on our site ship from our warehouse in Monroe, Michigan in the United States.

Q: What is the latest time I can place my order for same day shipping?
For same day shipping, your order must be placed before our carriers arrive. Please keep in mind that it takes time to process your order, and due to this time, your order may ship the following business day. If this circumstance falls upon a Friday, your order will ship out on the following Monday, as we are not open during the weekends. For same day shipping, we urge you to place your order as early as possible; this will allow us to process your order and have it ready for our mail carrier in a timely fashion.

Q: Do you guarantee same day shipping?
No – we do not guarantee same day shipping, but with orders placed early enough, we almost always ship the same day, and we do our very best to ship your order out as rapidly as possible.

Q: My order arrived damaged and/or errors. What should I do?
In the case of any order errors or product damage not related to shipping, please contact our Warranty Department or email us at orders@innov8tivedesigns.com. For quick help, please have your name and order number ready.

Q: My order arrived with shipping damage. What should I do?
If your order arrives with apparent shipping damage, notify the carrier of the damage and refuse the shipment. If the order was left at your door with shipping damage, or you received the order with damage, please do not open the box; contact us for instructions and we will be sure to assist.



→  Product Dealers

If you are the owner or manager of a hobby shop in the United States and would like to carry Scorpion, Cobra, or HQ products please contact us so we can set you up with a wholesale/dealer account.

How do I become a Product Dealer?
Please fill out the New Dealer Application and someone will be in contact with you shortly.

Do you provide drop-shipping?
Yes, we allow drop-shipping. Please contact us prior to placing your order. Different discount rates may apply.

What are the Dealer discount rates?
Our Dealer discount rates depend on the size of your order. Please refer to our Dealer Policy and Procedures for more specific information.

What is required to become a Product Dealer?
All Dealers are required to have a retail sales license and a federal tax identification number, and an operational hobby shop (brick and mortar or online).

Is there a minimum order quantity (MOQ)?
No, we do not require a minimum order amount, however discount rates are structured on order volume.

How do I place an order?
Once your Dealer account has been set up, you may place an order by simply emailing orders@innov8tivedesigns.com. We are currently in the process of developing a Dealer Portal where our Product Dealers/Re-Sellers can login and place their order online. Until then, please call or place your order(s) via email.



→  Sponsored Pilot Information

Click here to view the Sponsored Pilots Policy & Procedures.

How do I become a sponsored Pilot?
We are currently not accepting any Sponsored Pilots at the moment. When we are, we'll post our Sponsored Pilot Application on our social media channels to be submitted. Your application will be sent to our Sponsored Pilots liaison who will evaluate your qualifications and proceed further.

I am a Sponsored Pilot, how do I place an order?
You may place your order by going to the Sponsored Pilot Product Request page and submitting your order. Also, you can email marketing@innov8tivedesigns.com to place an order through the Sponsored Pilots liaison.

What discount will I receive?
Once your application is submitted, reviewed, and if a sponsorship is offered we will determine your discount.

Am I permitted to sell my discounted parts after I’m done using them?
No, sponsored pilots are not allowed to sell discounted products obtained from Innov8tive Designs. Violation of this policy is grounds for immediate termination of sponsorship.

What is required of me as a sponsored Pilot?
This information is outlined in our Sponsored Pilot Policies and Procedures provided to you upon acceptance of sponsorship.




→  Orders & Account Information

Q: Can I change an order once it is submitted?
Yes – if your order has just been created either online or over the phone, you can contact us by phone, or via our email. Please keep in mind that via email your order may ship out before your help email is answered, so for all urgent matters regarding order changes, please contact us via phone as soon as possible. Please Note: all orders that have been packaged, but, not shipped, will not be able to change. Your order, when placed online, is calculated based on product weight, dimensions and our automated shipping API.

Q: Does Innov8tive Designs charge sales tax?
If you are a resident of Michigan, local sales tax will apply to your order (6% sales tax on the total price). For all other orders within the United States, no sales tax will be applied.

Q: Does Innov8tive Designs accept phone orders, fax orders, or snail mail orders?
Innov8tive Designs takes both online orders and phone orders, and we can also utilize email orders as well. If you have a special request regarding an order method, please contact us via phone, or email and we will do our best to facilitate your order.

Q: How long does it take my order to be processed & shipped once I place my order?
If you place an order before 12:00pm EST, we do our best to ship same day, and can often ship most orders same day, aside from high volume days, such as Mondays, or the day after a recognized holiday. For further information, please see our Shipping Information page for greater detail on order processing & shipping.

Q: How do I know if my order has been submitted successfully?
Whether placing an order online or over the phone, if you have a valid email address within our system, you will receive an order confirmation number when your order is generated to your registered email address. If you pay via credit card, you will receive an email confirmation of the charge placed on your credit card. Sometimes our emails might end up in your email client's Spam folder, so be sure to check that before contacting us about ghost orders.

Q: Will I be emailed shipping updates?
As soon as your order is shipped, you will receive an email stating your order has shipped to your registered email address, and if your order has a shipping method that offers tracking, the tracking number will be included in the shipping email. If you did not receive this email, don't fret. Sometimes it ends up in your email's Spam folder. If you do not receive an email and it is not in your Spam folder, our system might be back-logged, so just shoot us an email and we'll provide that information for you in a jiffy.

Q: How do I keep track of my order?
Your order will be shipped via UPS, or USPS Mail, and you may use the tracking number you receive via email (1st Class International Mail has no tracking) and access one of the shipper’s websites to track your order.

Q: I received an email stating my order is “Pending”. What's that mean?
This email simply states that your order is in our system, and has not yet processed, and will be processed shortly.

Q: I received an email stating my order is “Processing”? Okay, now what?
Your order is being processed and packed via our shipping department, and should ship very soon.



→  Promotions / Academic Sponsorships

Submit your inquiry for any promotional or academic sponsorships to marketing@innov8tivedesigns.com or feel free to call our office during business hours.


Military Discount

We offer a 10% discount across the board for you and all active duty military personnel in any branch. All that we ask as a company (to keep our records in order) is that you email our company from your government email address (example: .mil) and we ask that any of your service men/women friends who want to purchase products from Innov8tiveDesigns.com to do the same. Once we receive that we'll provide you with a universal Coupon Code that you may be able to use as many times as you want on our website that takes 10% off your order no questions asked.

If you have any questions please email marketing@innov8tivedesigns.com